Breaking Down Language Walls at Work

Atos and Graia Join Forces to Revolutionize Customer Support

A significant collaboration is taking place in France. Atos, a leader in digital transformation, is partnering with Graia, an innovative AI chatbot developer. Their mission? To simplify customer support interactions for everyone, regardless of language barriers.

Breaking Down Language Barriers

Currently, Atos assists over 5 million people across more than 100 languages. However, support interactions can still be challenging for non-English speakers. This is where Graia's technology shines. Their AI can translate voices in real time, allowing customers to communicate in their native language while support agents understand them instantly.

Beyond Translation

Graia's AI doesn't just translate; it also identifies key phrases and provides agents with contextual tips to enhance understanding. Additionally, it grades calls to ensure quality, helping Atos monitor and improve their support services.

Expanding Horizons

Atos plans to extend this technology beyond customer support. They aim to integrate it into employee training and onboarding processes, fostering a more inclusive workplace environment.

A Shift in Strategy

This partnership aligns with Atos' broader strategy of proactive problem-solving. Their Experience Operations Center already excels at real-time issue detection and resolution.

Why It Matters

This initiative is about more than just convenience; it's about equity. When communication barriers are removed, individuals can perform at their best, benefiting both employees and the organization as a whole.