Consumers Raise Their Voices: A Record‑Breaking Year of Complaints

The Attorney General’s office recorded an unprecedented wave of complaints from Bay State residents last year, marking the highest volume ever.

• Consumer Hotline Calls: 47,000+
• Formal Complaints Filed: 24,000+

These figures surpass the previous year’s numbers of roughly 41,000 calls and 23,000 complaints.

Key Complaint Categories

The sharp rise in landlord‑tenant complaints is attributed to recent legal updates that seal eviction records, cap broker fees, and new guidelines issued by the Attorney General.

Financial Impact

• Direct Compensation Secured: Over $11 million
• Court Rulings & Settlements: >$187 million, including a $165 million judgment against insurance companies that misled policyholders.

Consumer Advocacy Highlights

During National Consumer Protection Week, the AG’s annual Consumer Advocacy Report underscored:

• The agency’s role in fighting hidden fees
• Protecting civil rights across the state

Looking Ahead

Statewide events will educate residents on legal protections and strategies to avoid scams, building on this year’s momentum.