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Ford's Electric Switch: A Charge towards Convenience
North America, USATuesday, October 1, 2024
"We're the only ones doing this," said Becca Anderson, senior director of customer experience at Ford's Model e division. "This means less stress and more convenience for our customers, making their home charging set-up easy."
So, what's driving the hesitation among EV buyers? According to market research, it's not range anxiety, but rather the fear of change. Many customers overestimate the amount of range they'll need and worry about the overall cost of ownership.
To address these concerns, Ford is offering more than just a free charger. The company will provide 24/7 call and text support for all EV owners, as well as an eight-year, 100,000-mile warranty for the battery.
And, to dispel the myth that EVs require frequent public charging, Ford is highlighting its Blue Oval Charging Network, which includes partnerships with third-party charging providers and Tesla Superchargers. The company is also ramping up production of Tesla adapters to ensure seamless access to Supercharger networks across the country.
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