During the COVID‑19 pandemic, doctors and patients used video calls more than ever. This sudden shift gave people a chance to rethink how cancer care could be delivered from home. Yet no one really knows which visits are best suited for a screen and what extra help older patients might need.

A new study looked at the thoughts of three groups: seniors with cancer, their doctors, and clinic staff. The researchers wanted to learn which appointments could be moved online without losing quality care. They also asked what tools and support would make remote visits easier for older adults.

The findings show that many people believe short check‑ins, medication reviews, and routine follow‑ups can happen via telehealth. But they also say that visits where a physical exam is needed, or when emotions run high, should stay in person. Doctors felt they could still explain treatments clearly over video, but some patients worried about missing subtle signs that a doctor would notice in person.

Staff members pointed out practical issues. Not all clinics have the same technology, and some patients lack reliable internet or a device that works with video calls. Training for both doctors and seniors can help bridge this gap. Simple tools, like a single‑click video link or a friendly tech helper in the waiting room, can make a big difference.

Older adults are becoming an increasingly large group of cancer patients. Because they often face mobility or health challenges, telehealth could reduce travel stress and help them stay in treatment. However, the study warns that a one‑size‑fits‑all approach won’t work. Care plans must be tailored to each person’s health status and comfort with technology.

The research encourages clinics to keep the conversation open. By listening to patients, doctors, and staff, health systems can design a mix of in‑person and online visits that keeps care safe, effective, and patient‑centered.

Older Patients and Telehealth: What Works and Why

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