Peer Coaching Helps Doctors Learn New Computer Systems

The Veterans Health Administration (VA) recently rolled out a new electronic health record (EHR) system, but many doctors were unsure how to use it. To ease the transition, a national program called NESSU was created.

How NESSU Works

• Pairing: Experienced clinicians mentor newer users in one‑on‑one coaching sessions.
• Focus: Practical, hands‑on guidance tailored to the VA’s specific workflow.

Research Questions

1. Reach: Did NESSU reach enough people?
2. Perceived Value: Do clinicians find the coaching useful?
3. Impact on Performance: Does it improve how doctors use the new software?

Methods

• Data Sources: Surveys, interviews, and usage metrics from multiple VA sites nationwide.
• Participants: Clinicians across various specialties and experience levels.

Key Findings

• Overall Sentiment: Most participants felt the coaching was helpful and boosted their confidence.
• Performance Gains: Those who received coaching completed tasks quicker and made fewer errors.

Implications

• Peer‑to‑peer support is a powerful method for disseminating institutional knowledge during major tech upgrades.
• Other health systems facing similar transitions might consider adopting a coaching model to keep clinicians on track and enhance patient care.