technology
Verizon's Tiny Apology: $20 Credit After Major Outage
January 16, 2026
Verizon faced a huge problem on Wednesday. Over 1. 5 million people reported issues on Downdetector. The outage lasted for hours. Verizon said sorry by offering a $20 credit. But customers have to work to get it. First, Verizon said to use the myVerizon app. Then, they added you could call or chat